Overview
We are seeking a dedicated and professional Call Center Representative with a strong background in call center or banking environments. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support.
Duties
- A solid foundation in customer service principles and practices.
- Experience in assessing and addressing customer complaints and issues.
- Ability to manage calls efficiently, minimizing the need for escalation unless absolutely necessary.
- Responsible for addressing customer's concerns
- Respond to customer inquiries via phone in a timely and professional manner.
- Address customer concerns and provide solutions to enhance their experience.
- Document customer interactions and maintain accurate records of communications.
- Manage administrative duties for each customer
- Collaborate with team members to improve service processes and customer satisfaction.
Skills
- Two years of call center experience or banking experience
- Trilingual English, Spanish, and Portuguese
- Ability to respond to customers questions over the phone
- Responsible for addressing customer's concerns
- A minimum of two years of experience in a call center or banking setting.
- Proven ability to handle calls per day, effectively addressing inquiries and concerns.
- Strong problem-solving skills, with a focus on resolving customer issues promptly.
- Proficient in managing administrative duties related to customer interactions.
